You’ll need: If you’ve made the referral by fax, please wait at least 2 business days after submitting the referral to ensure that processing has started. your details and the patient’s details – if you made the referral by fax. Use this form for referring to My Aged Care for access to Commonwealth Home Support Services, Home Care Packages, Referral Processes for Aged Care. The online referral form is accessible through the patient’s electronic medical record. We are pleased to report that this meeting helped to clarify many of the issues that have been raised by the sector, which are detailed in the VHA issues paper provided to the Minister and departmental staff. The contact centre will conduct client registration and screening using the National Screening and Assessment Form. It also offers online services to help users find information about aged care service providers and assessors, plus online fee estimators to check the pricing of home care packages and residential care. This form is one of many pathways into My Aged Care, and is especially useful for patients who need to provide their medical information to the assessor. While this post is directed at remote coordinators, these processes are also relevant to families or friends of an elderly person or other health professionals wishing to refer a potential client to aged care services: 1. Aged care services are not substitutes for early intervention, rehabilitation or sub-acute programs provided under the health system. If you have questions, you can call from Monday to Friday 8am to 8pm and Saturday 10am to 2pm. Read more about aged care programs including eligibility, available services and costs. Health professionals play a key role in supporting patients to access these services. Information entered in the form populates a client record. You can call My Aged Care on 1800 200 422 yourself or you can have someone call on your behalf. Find Out More. These circumstances are where there is an urgent need for a service based on the patient’s circumstances which, if not met immediately, may place the patient at risk. please fax only one client referral at a time. Once you submit the form it will be safely and securely sent electronically to My Aged Care. GPs can refer their patients to My Aged Care from their electronic practice management systems via the e-Referral form. If all relevant information is included in the referral, it will be sent directly to an assessment organisation without the need for the My Aged Care contact centre to contact your patient. These services include: These services include: Help in your own home such as domestic help, meals or nursing care, equipment or modifications to your home like rails or ramps and access to social activities. Fax completed form to My Aged Care: 1800 728 174 Note. The implementation of My Aged Care presents a change to the way in which people have traditionally accessed some aged care services. My Aged Care: referral pathways for health professionals in Victoria 30 August 2016 Commonwealth Home Support Programme (CHSP) referral pathways for health professionals in Victoria Introduction My Aged Care was implemented in Victoria on 1 August 2016. Approved aged care service providers must use this portal to manage information about their services, manage referrals, update client records, generate reports and ask an assessor to review a client’s support plan. Referrals can be sent electronically, or a client can be issued a referral code. endstream endobj startxref Visit the My Aged Care website for information on how to access the new e-Referral form, including Quick Start Guides. The process is outlined below: 1. My Aged Care provides an entry point to Australian Government–funded aged care services for the general public. There are three methods of referral that have been successfully used over the past month to refer clients to My Aged Care. Through the My Aged Care initiative the Australian Government contributes to the cost of a range of aged care services in Australia. Health professionals can also refer patients to My Aged Care. If a completed referral is received by My Aged Care, the information can be sent directly to an assessor who will then call your patient to discuss and organise an assessment. GPs can still use existing referral options to my Aged Care which include calling the contact centre on 1800 200 422 or faxing their patient’s details (name, contact details, reason for the patient being referred to My Aged Care, record of patient’s consent for the referral) to 1800 728 174. If all relevant information is included in the referral, it will be sent directly to an assessment organisation without the need for the My Aged Care contact centre to call your patient. After that conversation, the patient/client will be referred to a Regional Assessment Service (RAS) or Aged Care Assessment Team (ACAT) for an assessment. %%EOF The Australian Government has recently made changes to the aged care system. When you call to follow up a referral the contact centre can give you the following information: A health professional colleague is also able to call My Aged Care for this information. h�bbd``b`�$��. My Aged Care does not confirm or acknowledge receipt of fax referrals. For patients who need health-related support, such as after a hospital stay or due to a sudden change in their health status, more appropriate health specific services may be available through post-acute care, state or privately funded rehabilitation. It is for Australian residents who are Review An evaluation of a client’s support plan undertaken by the RAS. The form is currently being used by over 900 practices around Australia. Referral should be made using the health professional webform which can be accessed via myagedcare.gov.au/referral . Personal information and documents are retained securely within the My Aged Care system. If you don’t have a home care package and would like assistance with a My Aged Care referral for RSB services, call us on 1300 944 306 and ask for assistance with your My Aged Care referral from one of our Pathway Support Specialists. You can follow up on your referrals by calling the My Aged Care contact centre. Quick start guides are available to help you use the digital form: If you are able to provide the contact centre with all relevant information, a referral will be sent directly to an assessment organisation without the need for the My Aged Care contact centre to call your patient. Please note, for all clients aged over 65 or 50 years for Aboriginal and Torres Strait Islander clients, referrals must be made directly to My Aged Care. My Aged Care aims to make it easier for older people, their families, and carers to find information on ageing and aged care in Australia. You will see a copy of the completed form containing an acknowledgement of receipt. Visit the My Aged Care website to find information about how to access Australian Government–funded aged care services. My aged care is a government website providing the main access point to the aged care system in Australia. For more information about My Referral for Home Care Package, residential respite, residential care, TCP My Aged Care – for a Comprehensive Assessment by an Aged Care Assessment Service (ACAS) for people with more complex needs, seeking services such as a My Aged Care Quick Reference Guide 3 – Managing Referrals for Assessment and Support Plan Reviews (ACAT) This guide explains to My Aged Care team leaders how to accept, reject, assign, un-assign and re-assign referrals to individual assessors, as well as how to transfer referrals between organisations. Transition of NSW ACATs to using full functionality of My Aged Care REFERRAL PATHWAY FOR CONDUCT OF ACAT ASSESSMENTS ON ELIGIBLE HOSPITAL INPATIENTS Referral Pathway for ACAT assessment of an inpatient in a hospital setting – D. Wainohu, revised 14/12/2015 A N T S Hospital … _q U�A�J,�"�E���mM7(M��H�ό���(���xό�y&��! My Aged Care is part of the Australian Government’s changes to the aged care system which have been designed to give people more choice, more control and easier access to a full range of aged care services. You can attach documents to the referral form e.g. For more on the difference between HCP and CHSP click here. There are three methods of referral that have been successfully used over the past month to refer clients to My Aged Care. The contact centre will ask for your details and that of your patient before passing on the same information as for health professionals following up on a referral (see above). This enables the collection of professional information to support the older people’s access to aged care services. meeting to discuss the My Aged Care referral pathways. Patient brochure. General Enquiries; Office Locations; Feedback and Complaints; Media Centre Enquiries A referral sent by either My Aged Care contact centre staff or assessors requesting a service for a client. Acceptance of the referral for urgent care will be based on the provider’s capacity to take on new clients and the relative needs of clients awaiting services. My Aged Care Fax: 1800 728 174 Note. My Aged Care is part of the Australian Government’s changes to the aged care system which have been designed to give people more choice, more control and easier access to a full range of aged care services. It is used by over 1,000 practices around Australia. Where available, relevant patient information will be pre-populated into the e-Referral form. This is a unique code that allows you to take up your package through a service provider of your choice. Referral to aged care services should NOT take the place of post-acute services. Keep the confirmation number you receive after submitting the form – you can use this to follow up on the referral. GP letters, specialist advice and park the form if you need to come back it to it later. The Australian Government has recently made changes to the aged care system. Factsheet: Guidance on direct to service referrals for CHSP providers - for additional information on urgent referrals. Visit the My Aged Care website to find information about and access to Australian Government–funded aged care services. PH 1800 200 422 FAX 1800 728 174. How to contact My Aged Care. 39 0 obj <>/Filter/FlateDecode/ID[<8B0DA904253AFC83DFF18EC68650B81A>]/Index[22 31]/Info 21 0 R/Length 86/Prev 52973/Root 23 0 R/Size 53/Type/XRef/W[1 2 1]>>stream if a referral has been made to an assessment organisation, the name and contact details of the assessment organisation, if the patient has been referred for services including the type of services and if accepted by a provider, if the client has existing aged care approvals in place. The My Aged Care website and contact centre is the entry point to receive subsidised aged care services. Learn about My Aged Care. Referrals can be sent electronically, or a client can be issued a referral code. Visit one of our offices around Australia. A review can be requested by the client, service provider, or scheduled by an assessor. Your Referral Code is a 1- number followed by eight or so other numbers. This is then used to support the patient’s assessment. My Aged Care. First name h�b```f``�b`a`4g�g@ ~F da�8������Ѕp6�J��0 }��D���! A new electronic process allowing direct referrals from GP practice management systems was introduced last year. 22 0 obj <> endobj Provision of service will be dependent on service availability in the area and the client’s specific needs. You may receive a code to access Nursing Homes or to access a Home Care Package. For information on COVID-19, the Royal Commission into Aged Care Quality and Safety, scheduled website maintenance and other important news, see News and updates. My Aged Care service provider portal. The way to make a referral depends on your age and whether you are an existing client of Moreland's Aged and Community Support Service. Older Australians, their families and carers can access My Aged Care information through the website or contact centre. A new electronic process allowing direct referrals from GP practice management systems was introduced last year. After navigating to the HealthLink referred services tab, select ‘My Aged Care Referral’ to launch the e-Referral form. You will need your patient’s consent, or that of their legal representative, to obtain this information. Referrals; Aged Care Support Referral; Disability Support Referral; Careers. If you are already registered with My Aged Care and are looking for us on their website, simply use … There are specific circumstances where health professionals may need to refer directly to a service provider. My Aged Care Community Health Professional and GP Referral Form – Fax. We know, you receive a lot of letters from My Aged Care so it can be hard to know which letter means what! There are two ways you can contact My Aged Care, depending on your preference, by phone or online. This quick start guide has been developed to help you navigate within the new digital form. You need to allow around 30 minutes for the first call where you will be required to register at My Aged Care and arrange an in-home Assessment. Please visit the My Aged Care website or call My Aged Care contact centre on 1800 200 422 to register. 52 0 obj <>stream %PDF-1.5 %���� HOME MODIFICATION: My Aged Care (MAC) may assist in over 65s … Existing clients. If you believe your patient is already receiving aged care services, you can call My Aged Care on 1800 200 422 to find out more information before you decide to make a referral. My Aged Care Referral. Aged Care Services. The My Aged Care e-referral process allowing GPs to refer patients to My Aged Care directly from their clinical software has been updated. @a:c.�]�^��Ƴ��xB�s10�����y���� �� The My Aged Care e-referral process allowing GPs to refer patients to My Aged Care directly from their clinical software has been updated. If the referral information is complete, it will be sent directly to an assessment organisation without the My Aged Care contact centre needing to call the patient. The form has been improved in […] The cost of equipment will depend on the item prescribed. Contact HealthLink through their customer service email helpdesk@healthlink.net or by calling 1800 125 036 for user and technical support or to find out how you can enable access. Referrals can be sent electronically, or a client can be issued a referral code. endstream endobj 23 0 obj <> endobj 24 0 obj <> endobj 25 0 obj <>stream What is My Aged Care? The centre is available from Monday to Friday between 8 am to 8 pm, and also on Saturdays from 10 am to 2 pm. HealthLink Technical Support. Watch Tess's story here. if the referral you made has been closed including the reason for closure. If you don't currently use MedicalDirector, Best Practice or Genie as your practice management system, you can use the online Make a referral form on this website to make a referral to My Aged Care. Narrator: My Aged Care is your starting point to access government-funded aged care services. ADEC is a Service Provider Phone ADEC on 0491 147 924 to get started. the confirmation number – if you made the referral online. There is a 6 - 12 months wait to receive your Package. This can be done at time of RAS/ACAT assessment or by contacting My Age Care to advise of a new need. Referrals. Aged Care Services at Peninsula Health. You simply need to ensure the patient information is correct and complete any outstanding fields. My Aged Care. The system can be a little complicated, but it continues to move in the right direction! If you do not have contact details of a provider, you can call My Aged Care on 1800 200 422 or use the Find a provider tool to search for a provider. This includes the introduction of My Aged Care which is an initiative that supports older people and their families in accessing aged care information and services. You may receive a referral code for cleaning, a code for transport and a code for personal care services. Patient details are auto-populated and don't need to be re-typed into another form. Referrals to aged care services in Australia are handled though a web form held on the My Aged Care website. A referral sent by either My Aged Care contact centre staff or assessors requesting services for a client. The contact centre is not available on Sundays or on national public holidays. Home Care Packages and My Aged Care; Paying with your own money ; Government subsidised programs; Blog; Referrals. An evaluation of a client’s support plan undertaken by the RAS. Accessible for all My Aged Care e-Referral for GPs Aug 19, 2020. It is for Australian residents who are over the age of 65; OR Select all that apply: You can ask the client to call My Aged Care. From 1 July 2015: 1. If the referral information is complete, it will be sent directly to an assessment organisation without the My Aged Care contact centre needing to call the patient. Once a record is created, you (or a nominated representative) can be provided with information and referral to goods and services specific to the care and independence of older persons. The services where this is likely to happen are: These services would be of a time-limited duration (two weeks) with a longer-term commitment only occurring after assessment. My Aged Care is the entry point for older Australians to access aged care. A new electronic process allowing GPs to refer their patients to My Aged Care directly from their practice management systems is available. We provide online information and trained call centre staff to help you get an older person’s needs assessed and to find and access services. The Commonwealth HACC Program has transitioned to the CHSP.Between 1 July - 31 December 2015 ACA… helpdesk@healthlink.net 1800 125 036 . You can call the My Aged Care contact centre 1800 200 422. My Aged Care Community Health Professional and GP Fax Referral Form Important: Complete all relevant sections. Complaints Your patient cannot be referred for an aged care assessment or for services unless the correct information is provided. Brochure: After you've registered with My Aged Care - information for your patients on what to expect after they have been referred to My Aged Care and how they can track their progress. My Aged Care became fully operational and now conducts registration and screening of referrals for assessments by Regional Assessment Services (RAS) for referral to entry-level Home Support Services (CHSP) or comprehensive assessments by Aged Care and Assessment Teams (ACATs) for referral to residential aged care, Home Care Packages and Transitional Aged Care. The electronic referral form has been designed to make it easier for you to send referrals for . Residents can refer themselves or a referral can be made by a relative or friend, doctor or other service provider, with the person's consent. For the Commonwealth Home Support, Home Care Package and Residential Aged Care Programs please contact My Aged Care on 1800 200 422 or go to their website www.myagedcare.gov.au. Role Types; Meet our team; See Current Opportunities; Contact Us. Please provide this referral code to your Service Provider. Referrals for aged care assessments are to be faxed to My Aged Care using the website referral form. This referral does not guarantee access to services. It is a one-stop portal that provides information, means and referrals to various services (including community transport) to enable healthy and active lives for non-indigenous Australians aged 65 and over, and indigenous Australians over the age of 50. They will need to be from your organisation and provide the same information about the client and the referral including your name as the original referrer. All referrals for clients aged 65+ (aged 50+ ATSI clients) seeking individual appointments for the following services need to be directed to the My Aged Care Portal. This form is one of many pathways into My Aged Care, and is especially useful for patients who need to provide their medical information to the assessor.Read more. My Aged Care Hospital Referral Form - Fax. About us, Best Practice My Aged Care e-Referral Form Quick Start Guide, MedicalDirector My Aged Care e-Referral Form Quick Start Guide, Genie My Aged Care e-Referral Form Quick Start Guide. More contact options Providing your contact details is important as My Aged Care may contact you if additional information is needed about your patient. After you've registered with My Aged Care, Guidance on direct to service referrals for CHSP providers, Understanding the role of a Health Professional in My Aged Care. Hospitals can refer patients who require a comprehensive assessment directly to their local Aged Care Assessment Team. New referral pathways for care under My Aged Care - from 1 July 2015. If you have any referral questions simply contact any of the NWRH offices listed on our Contact Us page. The preferred method for health professionals to access urgent services is by contacting the service provider directly. Tasmanian Community Care Referral Service can assist with access to a range of Home and Community Care Services including: Domestic assistance, Nursing and personal care, Centre-based day care, meals and other food services, Respite care and transport, Advocacy, Social Support and counselling, Home maintenance and modification. Referrals to the My Aged Care portal can be done electronically from within GP clinical software. The patient does not have to be present for you to make a phone referral, but you must have their consent. 1800 200 422. To receive any Aged Care funding, you must first register and be assessed through My Aged Care. Based on your needs you are assigned a Home Care Package Level 1, 2, 3 or 4. Instead the occupational therapist can directly liaise with the RAS to activate a support plan review to match and refer for home modifications. Factsheet: Understanding the role of a Health Professional in My Aged Care - information on your role in a patient's aged care journey and in supporting client discussions. You can apply for an assessment online and search for local aged care providers that meet your needs. This referral does not guarantee access to services. My Aged Care is the starting point to access Australian Government-funded aged care services.. My Aged Care is aimed at older people, their families and carers as well as service providers, and offers information on aged care as well as help in finding local providers such as aged care homes. Referral … My Aged Care. If a fax referral is not made using the My Aged Care fax template, the My Aged Care contact centre will contact you to get additional information and talk about the support your patient needs. My Aged Care. The Assignment letter will include a referral code. If you are from a hospital, please use the, If you are a GP or a health professional based in the community, please use the. Review. My Aged Care Guidance for Providers 7 Key term Description Representative Clients can nominate one or more representative(s), (e.g. https://www.myagedcare.gov.au This quick start guide has been developed to help you navigate within the new digital form. Looking for us on the myagedcare.gov.au website?. The revamp is in response to complaints that the My Aged Care gateway – the sole avenue for GP aged-care referrals – gave doctors no way of knowing what had happened to their patients after the referral. There are two ways you can contact My Aged Care, depending on your preference, by phone or online. Assignment of a Home Care Package and ‘Referral Code’ My Aged Care will send another letter that states “You’ve been assigned a home care package” on page 2 of this letter is a referral code. Please provide your information. t�iH�� _ ��9AB��U�� b��$4)dZ�1ڼ}�UQ��:��4!����e��ej3K��T�c/U�E�d"�=�ȷ'5��dD���M]�Sc��f8b�`�x�-�`ƾ^�}7sZq��bo��N�x0�g�Y�rnf�r}߲�1H\�`io;M����M6k���Uk/�vѶ��Mi!� ��{�/�-�9/�H!بȖ (������i'5t�Ը���I8s�Q�ʋͫ^�gŅ�|�V�����1R[;�g�z��u�=�xl�"���ea��Ԛ��c��R`u��U;�ҡ�!���w�Z����e�l��|�׍�gu��~Y��Շl�!4����R���q��������ʈ���QJ�A��җ�F@�����8�~�VFnDR���B@��4�V�%��;M���Hp� ��s�GQ�hgOR���qF����6��w�q/�{�����2FGa�a?��N�*O9���:ɭ���O�,����x�U����J>����P��O�h�Ӈ���២!����m�cv������a֜���8by����#`&[`{\r�Kģ�-t�t�����兑�|���t8��������%�����. You will need your patient's consent before providing information on their behalf. Role Types; Meet our team; See Current Opportunities; Contact Us. Keep the confirmation number you receive after submitting the form – you or your patient can use this to follow up on the referral. 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